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PRIVACY POLICY

PRIVACY POLICY

Last Updated: August 2026

This privacy policy explains how Robert Kelso ("we", "us", "our") collects, uses, and protects any personal data collected when you use our website (www.robertkelso.com) or access our services.

 

1. Data Controller Contact Information

Robert Kelso is the Data Controller responsible for your personal data.

 

2. Information We Collect

We collect and process the following personal information:

  • Identity & Contact Data: Name, email address, phone number, and billing/payment contact details when you book a session, place an order, or contact us.

  • Service & Order Details: Information regarding the services or products you purchase or inquire about.

  • Technical & Usage Data: IP address, browser type, device information, and pages visited, collected automatically via website cookies and analytics tools.

 

3. Lawful Basis for Processing Personal Data

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases to process your personal information:

  • Performance of a Contract: Processing your order, managing bookings, communicating about your purchase, and delivering requested services.

  • Consent: Sending direct email marketing communications, sharing details with specified partners, or placing non-essential tracking cookies on your device. You can withdraw consent at any time.

  • Legitimate Interests: Operating, securing, and maintaining our website, preventing fraud, and improving our professional service offerings.

  • Legal Obligation: Maintaining accounting, tax, and transaction records required by UK financial authorities (HMRC).

 

4. How We Collect Your Data

You directly provide most of the data we collect when you:

  • Register online, submit a contact form, or book a service.

  • Subscribe to direct email updates or newsletters.

  • Communicate with us via email, site messaging, or social media platforms (e.g., Instagram).

  • Access or use our website via your browser’s cookies.

 

5. Sharing Your Personal Data

We do not sell your personal data. We only share information with trusted third-party providers necessary to operate our business and fulfill our services:

  • Website Hosting & Platform Providers: Hosted via Wix.com, which stores database information securely.

  • Payment Processors: Secure third-party payment gateways used to process transactions.

  • Marketing Partners: If you explicitly opt in, we may share contact details with selected business partners (such as Gaby Hansen) to offer relevant services. You may opt out at any time.

  • Legal Authorities: Where required by law or regulatory bodies (such as HMRC or law enforcement).

 

International Data Transfers

Our website platform (Wix.com) and service providers store and process data in secure data centers globally (including the EU and US). International data transfers are protected under approved UK International Data Transfer Agreements (IDTAs) and standard contractual clauses ensuring your privacy remains protected to UK standards.

 

6. How Long We Store Your Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

  • Client & Transaction Records: Retained for up to 6 years following a transaction to satisfy UK tax and accounting compliance obligations.

  • Marketing Contact Lists: Retained until you unsubscribe or withdraw your consent.

  • General Inquiries: Retained for up to 12 months, after which data is securely deleted or anonymized.

 

7. Marketing Communications

If you have opted in to receive marketing, you may opt out at any time. You have the right to stop us from contacting you for marketing purposes or sharing your information with partner organizations.

To unsubscribe from marketing, click the "unsubscribe" link at the bottom of any of our emails or contact us directly at info@robertkelso.com.

 

8. Your Data Protection Rights

Under UK Data Protection law, you have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data. This service is free of charge.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure ("Right to be forgotten"): You have the right to request that we delete your personal data, subject to legal obligations (such as tax record requirements).

  • The right to restrict processing: You have the right to request that we limit how we process your personal data under certain conditions.

  • The right to object to processing: You have the right to object to processing based on legitimate interests or direct marketing.

  • The right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you.

If you submit a request, we have one month to respond to you. To exercise any of these rights, contact us at: info@robertkelso.com.

 

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, maintain site functionality, and gather analytical data.

  • Essential Cookies: Necessary for the website to function properly and securely.

  • Analytics & Performance Cookies: Help us understand how visitors interact with the site so we can improve performance.

  • Marketing Cookies: Used to deliver relevant advertisements and track promotional campaign efficiency.

Managing Cookies: Non-essential cookies are blocked by default until you interact with our website cookie banner. You can accept, reject, or customize your cookie preferences through the banner or via your browser settings. For more information on managing cookies, visit allaboutcookies.org.

 

10. Links to External Websites

Our website may contain links to third-party websites. This privacy policy applies solely to our website. If you click a link to another site, we encourage you to read their respective privacy policy.

 

11. How to File a Complaint (Supervisory Authority)

If you have any concerns or feel we have not addressed your data protection inquiry satisfactorily, you have the statutory right to raise a complaint with the UK Information Commissioner’s Office (ICO).

  • Website: https://ico.org.uk/make-a-complaint/

  • Helpline: 0303 123 1113

  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

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